Refund and Returns Policy

The Denim return window

The clock starts the day the parcel reaches you, not the day it ships. We can only take back items in the condition they left us. Returns stay open for thirty days after the parcel lands. The return window is a full month from the day it arrives. Nothing shortens the window, including a sale price. Nothing about a Denim order works differently. Returned denim tear hoodie is checked by the person who inspected it before dispatch.

Condition of returned Denim pieces

Original packaging helps but is not a condition of return. Try it at home, not out in the rain. Send it back the way it arrived: tags on, no wear. Signs of use beyond trying it on reduce what we can refund. We photograph what comes back, so there is no argument later. This is true of the whole Denim catalogue. Sale pieces of denim tear hoodie come back on the same terms as full price.

How to start a Denim return

Ask at [email protected] and we tell you exactly where to post it. We send the return label, you do not pay for it upfront. Returns begin with an email, not a form on a page. The piece needs to be unworn, unwashed and still tagged. Write to [email protected] with your order number and we send a label. It is the same for every Denim piece on the site. Returning denim tear hoodie does not require a phone call.

Refunds

You get the refund on the card you paid with, not as store credit. Money is returned within a week of the item arriving here. Refunds go back to the original payment method within five working days. We refund in the currency you paid in. A weekend does not eat into the window. Every Denim order we take is handled this way. The same window applies to every piece of denim tear hoodie we sell.

Exchanges within Denim

Ask for an exchange and we hold the replacement while yours travels. One message starts it; there is no form to fill in. If the piece you want has gone, we refund rather than substitute. Exchange or refund — you choose, and both cost you nothing. If it is only the size that is wrong, we swap it rather than refund. The same applies to every Denim order we handle. If denim tear hoodie arrives damaged, the return costs you nothing at all.

If something arrives wrong

Exchanges work the same way: tell us the size you want instead. We would rather send the right size than take the sale back. Keep the receipt from the carrier until the refund lands. Exchanges can be made once; after that it is a refund. The original shipping charge comes back with the refund. That holds across every Denim range we carry.

Postage

The refund lands on your original method; banks add a day or two. Tell us at [email protected] what you are sending back and why. Size swaps are free within the same window. Keep the tags on until you are sure; that is all we ask. Drop-off points are usually faster than a collection. Every Denim order we take is handled this way.

Before you order

Questions we get asked

Everything a buyer usually checks before paying — answered without the small print.

What is Denim Tears and who founded it?

Denim Tears is an American cultural label founded in 2019 by Tremaine Emory. The brand centers around the Cotton Wreath—a ring of cotton blossoms printed across apparel—which references four hundred years of forced cotton labour that built the American economy. Emory first launched the label through a Levi's collaboration featuring the wreath on 501 jeans and trucker jackets, and that approach shapes every release we carry.

Why is the Cotton Wreath the main graphic on Denim Tears pieces?

The Cotton Wreath is the founding motif of the brand and appears on almost every Denim Tears release. It's a deliberate design choice that honours the history and labour behind cotton production in America. When you wear a piece with the wreath, you're wearing a symbol with real cultural weight.

What products does your store stock?

We carry a range of Denim Tears essentials including sweatshirts in black, grey, and pink, a cotton wreath zip hoodie in black, shorts in multiple colours and washes, tank tops, and t-shirts in navy, blue, and grey camo. Each piece features the signature Cotton Wreath graphic or variations of it. Our inventory rotates regularly, so check back for new drops and colourways.

Ready to pick your denim tear hoodie?

Everything on this page is in the warehouse and checked. Pick a size and we ship it tomorrow.